Purpose : To control non-conforming product and to continually improve the management system
Scope:Applies to all activities.
Owner :  QMR Approver: MD Date: Revision Number:
Non-Conformance - QP13
Non-Conforming Product (Supplied)
Non-conforming Material Identified. Quarantine Item
Non-Conformance raised by QC Department and Supplier Informed
Decision required for product - Rework,Disposition from Client or Reject and noted on NCR.
Reworked items will be subject to re-inspection to ensure compliance is achieved. Supplier completes NCR with Investigations & Actions.
Process Number:  QP13 - Non Conforming Product, Corrective And Preventive Action & Customer Compliant
F
Non-Conforming Product (Internal)
Non-conforming Material Identified. Quarantine Item and Inform QC Department
Non-Conformance raised by QC Department. No further process carried out on item.
Decision required for product - Rework,Disposition from Client or Reject and noted on NCR.
Investigate the root cause of the non-conforming product. Identify corrective and preventive action. Procedures and working practises reviewed to determine any changes required to prevent recurrence. F
Corrective and Preventive Action
Corrective Action: - Action taken to eliminate the cause of a detected non- conformity.
Preventive Action - Action taken to eliminate the cause of a potential non- conformity.
All Non- conformances are investigated to identify root cause and identify actions.
Time-scale should be set for close out of NCRs based on the effect the NCR has on product conformity F Implement Actions. QMR verifies the effectiveness of the actions taken in relation to NCRs. Status of NCRs reported to top Management. NCRs discussed at Management Review.
Customer Complaint
Customer Complaint Received. MD informed and acknowledgement sent to Customer.
Complaint details sent to QC Department to raise NCR. Complaint investigated to identify root cause and identify actions. Keep Customer up dated. F Implement Actions and communicate to Customer. Agree close out or review actions taken. QMR verifies the effectiveness of the actions taken in relation to Complaint. Time-scale should be set for response to Customer as per complaint details. Status of NCRs reported to top Management. NCRs discussed at Management Review.